Early accessVoice (IVR)
End Call
End the call, optionally after a farewell message.
The End Call node hangs up. If you set a farewell, it finishes playing before the line drops.
When to use it
- At the end of every path that should finish the call, such as after a balance is read out.
- After a failure path, so the caller hears a clear goodbye instead of silence.
To take a message before hanging up, use Record in voicemail mode, which ends the call on its own. To hand the caller to a person instead, use Transfer.
Settings
Prop
Type
Farewell uses the shared voice prompt editor. Set Source to No audio, Text to speech, Uploaded audio or Audio URL. With text to speech you can choose a Voice and Language, and include variables such as {{state.firstName}}.
Outputs
None. End Call is a terminal node. If you connect anything after it, validation warns "Nothing runs after End Call", because the call is already over.
Example
Gather Input (account number → state.accountNumber)
→ API (fetch balance → state.balance)
→ Play ("Your balance is {{state.balance}} cedis.")
→ End Call (Farewell: "Thanks for calling. Goodbye.")Tips and limits
- A farewell tells the caller the call ended on purpose. Without one the line simply goes quiet, which sounds like a dropped call.
- Variables in the farewell are filled in only for text to speech. An uploaded recording plays exactly as it was made.
Related
Last reviewed 24 September 2026