Changelog

User-facing changes merged into the product each month. Some features roll out to organizations gradually; where a feature is in early access, the entry says so.

September 2026Copy Anchor Link

Inbox

• Filter conversations by Assigned to me and by status (including resolved), with filters kept in the URL and faster, paginated loading of long lists.
• Agents can draft replies grounded in the project's knowledge base, and reply to customers who write in another language.
• The bot stops answering a customer once a human agent has taken the conversation.
• Opening a conversation is faster, jumps to the latest message, and shows new messages as they arrive.
• Template messages show their buttons, and a customer's button tap is labelled as a tap.
• Agents get alerts when the bot escalates a conversation, not only on supervisor assignment. See Inbox.

WhatsApp

• Buni.ai-owned service templates are designated automatically, and replies that fall outside the 24-hour window are queued instead of dropped.
• WhatsApp assignment alerts use a template the project owner picks.
• Template previews show the header and footer, and templates with variables submit their example values to Meta. See WhatsApp templates.

AI and knowledge base

• Each project can set a time zone and opening hours; AI nodes know today's date and whether you are open, and can hand off out of hours.
• Knowledge base retrieval returns more of your documents, and topK now controls how much is retrieved.
• GPT-5 family models work in AI nodes.

Building

• Buni plans larger changes as a checklist and builds them task by task; you can send it messages while a build is running, and its clarifying questions sit above the message box. See AI assistant.
• Generated flows are replayed and checked before they are handed over.
• An opt-in setting lets Buni use messages your bot did not understand to suggest improvements.
• API and Integration nodes capture the response on the failure path too.
• A Loop can be paced to stay within a provider's rate limit. See Loop.
• New sign-up flow, project creation and product tour.

August 2026Copy Anchor Link

Voice (IVR)

• IVR projects arrive: build call flows with nodes such as Incoming Call, Play Message, Menu, Collect Input, Record, Transfer, Queue and End Call, and connect your voice carrier. See Voice (IVR).
• AI Voice Agent node with a greeting, handoff message and the knowledge base documents it answers from.
• Outbound calls, call recording (including whole-call recording) with playback, provider voices, and call usage in billing.
• Agents take calls in the browser with a softphone and pick a transfer target from a list.
• Collect Payment node for mobile money and hosted card links. See Collect Payment.

Automation

• Multi-trigger automations: add several triggers to one workflow, including Webhook, Schedule, Manual, Form and app triggers (early access). See Automation triggers.
• Clearer run traces and loop handling in automation activity.

Knowledge base

• Better retrieval quality, a card layout with a preview of each document's chunks, and fixes for uploading and replacing files. See Knowledge base.
• AI nodes send the customer's actual message when a prompt uses {{ }} variables.

WhatsApp

• Create WhatsApp templates in Buni.ai or import existing ones, with their approval status.

Buni (AI assistant)

• Buni proposes a plan you approve before it changes your flow, and you can undo its changes.
• More reliable connection to the assistant, with visible progress while it thinks.

Workspace

• Per-section access permissions, granted from the users page. See Users and roles.
• Privacy notice at sign-up and data processing agreement acceptance.
• Unsubscribe link in the weekly digest email. See Weekly digest.
• The app tells you when you are running an older version and offers a reload.
• Credential fields use a picker that hides saved secrets.

July 2026Copy Anchor Link

• Forms: collect structured answers inside a conversation with the Form node. See Form.
• Approval and durable Wait nodes pause an automation until someone decides or the time passes. See Approval.
• Bot replies stream into the web chat widget as they are generated.
• The AI Agent node gets a wider set of tools, with tooltips.
• WhatsApp shows a typing indicator while the bot works.
• Group nodes and add sticky notes on the canvas.
• Buni can write documentation for a flow. See Documentation tab.
• Real-time collaboration is more stable: presence, avatars and node locking.
• Instagram connects through Instagram's own login again.

May 2026Copy Anchor Link

• Plan limits for projects and other resources are enforced per organization. See Billing and usage.
• The API Access settings tab is reorganised into keys, endpoints and advanced settings. See Project API settings.
• Improved connections for integrations.
• "Embed" is now called chat widget throughout the app.

April 2026Copy Anchor Link

• Buni can ask you clarifying questions before it builds.
• API and Integration nodes have a failure path, and the API node can capture the response. See Error handling.

March 2026Copy Anchor Link

• Public API: call chatbots, flows and automations from your own systems with project API tokens, sync or async, with callbacks, scheduling and quotas. See Developers.
• Automation projects, with a workflow builder and activity view.
• Managed webhook subscriptions for Stripe, Shopify and GitHub, and polling triggers.
• The app works on mobile screens.
• Improvements to the Contact node, the Function node editor (snippets), integration connections and data tables.
• WhatsApp connections use the phone number ID.

February 2026Copy Anchor Link

• The chat widget opens from a launcher button, shows an unread count, and has WordPress position presets; embed codes are shown in a code editor. See Web chat widget.
• Live chat improvements for agents: clearer message authors and session handling.
• Collaboration fixes, and project access managed from the project.

January 2026Copy Anchor Link

• New web chat widget with theming, including a primary colour and automatic contrast for dark backgrounds.
• Feedback form and automatic session end after inactivity in the chat widget.
• Knowledge base reads PDF files reliably.
• Tighter security for embedded chat: messages are only exchanged with the page's own domain.