Billing and usage
Understand the Buni.ai plans and the 7-day Pro trial, what a credit pays for and what plans limit, manage your subscription, and see what your organization has used.
Your organization's plan decides how much you can build and run. Billing belongs to the organization, not to a person, and only organization admins can manage the subscription.
Open Billing and Usage in the Administration group of the sidebar.
Plans
| Plan | Who it is for |
|---|---|
| 7-day Pro trial | Trying Buni.ai out. A new workspace starts on it when you sign up: everything in Pro, free for 7 days, in the simulator only. See The 7-day Pro trial. |
| Pro | Solo builders and small teams running workflows in production. |
| Business | Growing teams and organizations with more advanced needs. |
| Organisations | Scoped to your organization's channels, volume and languages. Contact sales. |
Pro and Business are sold in packages, by the credits they include. A bigger package also includes more data store records, voice minutes, projects and team members. Every package of a plan has the same phone numbers, calls at once and features.
Each package is billed monthly or annually. A monthly package's credits renew every billing month. An annual package costs twelve months of the monthly package, less 10%, and its credits are one pool for the year, to use whenever you need them.
Prices and what each package includes are on the pricing page. When you change your plan, the upgrade dialog shows what each package includes and marks the one you are on.
The 7-day Pro trial
When you sign up, your new workspace starts on a 7-day Pro trial. You don't need a card.
During the trial you get everything in Pro, including the paid features: translation in the Inbox, live collaboration, voice note transcription and the newer AI builder models. The trial has its own limits:
| Resource | During the trial |
|---|---|
| Projects | 10 |
| Team members | 5 |
| Data store records | 50,000 |
| Voice minutes | 30, in the simulator |
| AI credits | 200, for the AI builder and other AI on Buni.ai's key |
AI steps inside your flows run on your own key, so they don't use the trial's AI credits.
Each email address gets one trial, ever. A new workspace from an address that has already had its trial starts read-only, until you choose a plan.
Build and test in the simulator
The trial is for building and testing. You can create projects, build them and test them in the simulators and the automation run panel, but Publish asks you to upgrade. Drafts don't take real traffic either:
- A USSD short code or phone number can't point at Draft on the Routes page. Someone who dials one that already does gets "This service isn't live yet."
- A webhook trigger's Test URL answers
402. - A draft's schedules and its other triggers (data store, error and polling) don't run. They start again when you upgrade.
The simulators allow 1,000 turns a day during the trial, which resets at midnight UTC.
When the trial ends
When the 7 days are up, your workspace is read-only until you choose a paid plan. You can still sign in and see everything, but you can't change projects, data stores, the knowledge base, settings or integrations, invite people, run the simulators, use the AI builder or run automation tests. API calls that run or change something are refused with 402. Nothing is deleted, and Billing and Usage stays open so you can upgrade. You can still remove people, revoke tokens and disconnect integrations, and agents can still answer conversations in the Inbox.
A workspace that moved from the old free plan may have projects it published then. They stop taking traffic when the trial ends: chatbots stop replying, callers to your USSD codes and phone numbers hear that the service is unavailable, and automations stop running. They start again as soon as you choose a plan. The trial's emails say so when the workspace has published projects.
Organization admins get an email when 2 days are left ("Your Pro trial ends in 2 days") and another when it ends ("Your Pro trial has ended"). For the last 3 days, a notice in the app counts down the days left, and once the trial has ended it says so.
Credits
Your plan's credits pay for what your projects do, in any mix:
| What | Credits |
|---|---|
| A chatbot message, on any channel | 1 |
| A customer's voice note, transcribed on Buni.ai's transcription | 1 a second. None on your own transcription key. |
| A USSD request. Each screen in a session is one request. | 1 |
| An automation run | 1, with its first minute included, plus 1 for each minute it starts after that |
| A reply your team sends from the Inbox | 1 |
| A call to the public API | 1 |
| A test turn in a simulator | 1 |
| AI on Buni.ai's key | 1 per 800 tokens read and per 250 written. A short answer, 500 tokens in and 150 out, is 2. |
| AI on your own key | None |
A run that lasts 4 minutes and 10 seconds, for example, uses 1 credit for the run and 4 for the minutes it started after its first: 5 in all. A Loop still going after 3 minutes hands the rest of its list to a fresh run instead of running on, and each of those runs counts as an automation run, with its own minutes.
Voice calls and live voice conversations in the web chat use your plan's voice minutes, not credits.
When your credits run out
On Pro and Business you choose what happens, with usage billing.
| With usage billing | Without it | |
|---|---|---|
| Credits | Everything keeps running. Each credit past your package's costs your package's own price per credit: on Pro at $45 for 12,000 credits, that's $3.75 per 1,000. | Chatbots, USSD, automation runs, API calls, voice notes and AI on Buni.ai's key stop until your credits renew. |
| Voice minutes | Calls and live voice conversations keep going past your plan's minutes, at $0.02 a minute. | Calls and live voice conversations stop at your plan's minutes. |
Usage past your credits is billed monthly, separately from your package, rounded down to the nearest $0.50. Turning usage billing on charges nothing up front.
There is no usage billing during the trial. Once the trial's 200 credits are used, voice and AI on Buni.ai's key pause until you choose a plan. The simulators keep working.
While usage is paused
- A USSD caller hears "This service is unavailable right now. Please try again later." and the session ends.
- Chatbots don't answer, and new messages aren't recorded. Your team can still reply to open conversations from the Inbox.
- Automation runs and API calls are refused with
402. See Rate limits and quotas. - Simulators keep working, so you can go on building and testing.
- AI on your own key keeps working: it uses no credits.
Turn usage billing on or off
In Billing and Usage, the Usage past your credits card shows this period's credits, and, with usage billing on, what you've used past them so far and when it will be billed.
- Select Turn on usage billing. A checkout opens for usage billing, with nothing to pay today.
- Complete it. You return to Billing and Usage, where the card says On.
To stop, select Turn off usage billing and confirm. Usage already past your credits is still billed at the end of the period; from then on, usage stops at your plan's limits.
After you subscribe to a Pro or Business package, Buni.ai offers usage billing once.
Warnings
- At 80% of your credits, and when they run out, a notice appears across the app.
- On a Pro or Business package without usage billing, organization admins also get an email at both points.
- Only people who can manage billing see the buttons. Everyone else is asked to contact an admin.
What plans limit
Each plan can set a limit for these resources. A resource your plan does not limit is unlimited.
| Resource | What is counted |
|---|---|
| Projects | Projects in the organization. |
| Data stores | Data stores in the organization. |
| Team members | Admins, supervisors and members. |
| Automation runs and API calls | Automation runs started by a trigger, and calls to the public API, each month. On Pro and Business there is no cap: each one uses a credit. The trial caps them at 200 a month, but its drafts take no real traffic, so during the trial your runs are test runs from the automation run panel. See Rate limits and quotas. |
| WhatsApp templates | WhatsApp templates per project. Platform service templates do not count. |
| Voice minutes | Minutes of voice calls and live voice conversations each month. |
| Voice numbers | Phone numbers for voice projects. |
| Concurrent calls | Calls in progress at the same time. |
| Voice audio files | Files in the Audio library. |
When you reach a limit, the action that would exceed it (creating a project, inviting a member, uploading audio) is blocked with a message asking you to upgrade. During the trial, a run or API call past its monthly cap is refused. The Overview page shows how much of your project, data store, team member and API call limits you have used.
Manage your subscription
Billing is handled through Lemon Squeezy. The subscription card shows your Plan, its status, Start date, Next billing date and Payment method.
| Action | What it does |
|---|---|
| Subscribe | Choose a paid plan. Shown when you have no active subscription. |
| Manage Subscription | Opens the Lemon Squeezy customer portal, where you manage the subscription and payment details. |
| Resume Subscription | Restarts a paused or cancelled subscription. |
| Cancel Plan | Cancels a paid subscription. |
Below the card, recent charges synced from Lemon Squeezy are listed with their Date, Reason, Status and Payment. If a payment fails, a payment failed email goes to the organization's email address, or to an admin if it has none.
Usage
The usage chart shows what your organization has used and what it cost, by service:
| Service | Measured in |
|---|---|
| Flow runs | Runs of your projects. |
| Data store | Data store operations. |
| Generative AI | Tokens. |
| Voice minutes | Seconds of calls. |
| Voice transcription | Seconds of audio transcribed: call recordings, and customers' voice notes to chatbots. |
Pick a period (Current Month, Last Month, Last 30 days, Last 90 days, Year to date or Custom range) and switch between a line and a bar chart. The table underneath breaks each service into Usage, Cost, Discounts, Promotions and others and Subtotal.