Operate
Run your published projects day to day - answer customers in the Inbox, keep knowledge and data current, and watch how each project performs.
Once a project is published, the work moves from building to running it. This section covers the parts of Buni.ai your team uses every day: answering people, keeping the information your bots rely on up to date, and checking that everything is working.
Some sidebar items only appear once you have a project that uses them:
| Sidebar item | Appears when you have |
|---|---|
| Inbox, Cases | A Chatbot, USSD or Voice (IVR) project |
| Routes | A USSD or Voice project |
| Audio | A Voice project |
Conversations
Inbox
Pick up handed-over chats, USSD reports and calls, reply, and resolve.
Cases
Track problems that outlive a conversation, including ones raised by an AI voice agent.
Knowledge and data
Knowledge Base
The documents your AI nodes and agents answer from.
Contacts
Everyone who has interacted with your projects, and contact groups.
Data Stores
Tables your flows read and write.
Audio
Recorded prompts for voice flows.